FAQs
Refunds & Cancellations
- What can I do if I no longer want my order?
- What should I do if I decide to return the product?
- How long does it take to process a refund for a returned dispatched order?
- Why can’t dispatched orders be canceled?
- What are my options if I no longer want the order that has been dispatched?
- What should I do if I want to return the product anyway?
Returns & Replacements
- How can I return an item?
- What is your return policy?
- How long does it take to process a return?
- What should I do if I returned my order but haven’t received a refund yet?
- Can I exchange a product instead of returning it?
- Who pays for the return shipping?
Order Modifications & Issues
- What happens if my order is delivered to the wrong address?
- Why is my order taking longer to arrive?
- Can I add more items to my order after it’s been placed?
- What should I do if my order is missing an item?
- Why was my order canceled?
- What do I do if I didn’t receive a confirmation email after placing my order?